Bouncer security duties12/11/2023 ![]() The most common hang-up is about time to consume the last drink on the table or a refund for the club cover charge if any. Most patrons, when treated with courtesy, will leave will little or no outburst. The offensive party knows very well why they are being asked to leave. If you used the progressive warning system described above then the job is easier. The question I’m always asked is, how to do it safely and quietly? Management has an obligation to its employees and other customers not to have an obnoxious or potentially dangerous customer on the premises. Unfortunately, in any nightclub, a time will come when a patron must be asked to leave. Nightclub Bar Security – When it’s Time to Go ![]() After all, they are your customers and good repeat customers are the lifeblood of any club. In practice, most customers respond well to this friendly, but firm approach. Those that refuse or are incapable of compliance should be cut off from alcohol service, at minimum, or asked to leave. Once warned, usually, just a look of disapproval will send a message and cure the immediate misconduct problem. Most customers will respond to this approach. Once warned, all club employees should be trained to collectively keep an eye on the patron and issue second reminder warnings, if appropriate. Bartenders, cocktail waitresses, club managers, door hosts, and even bouncers should issue early, friendly warnings. In my experience, most serious incidents develop over time and erupt because the club manager or bouncer waited too long to enforce a house rule.īlood Alcohol Content Chart (BAC) Nightclub Bar Security – Customer ContactsĬontact with an obnoxious customer should begin at the first sign of trouble. Over-serving a customer or serving alcoholic beverages to an already intoxicated patron is often the cause.īy the way, it is against the law to over-serve alcoholic beverages in most states. More common though are the patrons who drink excessively over several hours and it’s their inebriated obnoxious behavior that causes trouble. Because of this, nightclubs need to have a security plan in place to respond to obnoxious or intoxicated patrons when they cause trouble. Sometimes nightclub patrons bring outside conflicts, aggressive personalities, and jealousies into the club that can suddenly erupt into violence. This sounds like a nightclub owner’s dream, but with that success comes control problems associated with young adults, too much testosterone, alcohol, and drugs all crowded together in a small space. The notoriety of a hot club brings crowds of young men and women who will stand in line for hours just to be part of the nightclub scene. Trendy nightclubs attract a younger crowd looking for a place to party. Nightclubs and bars can be an exciting business, but with it comes special problems. Nightclub Bar Security – Intoxicated Patrons
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